Questions we are asked before every engagement

Typically milestone-based: an advance to begin, then payments tied to phase completion. For dedicated team engagements we invoice monthly in advance.

Card, UPI, net banking and wallets through our payment gateway, plus bank transfer for invoiced purchases and cash on delivery on eligible hardware orders.

After a discovery phase we issue a fixed-price quotation per delivery phase, or a monthly rate for a dedicated team. We do not quote a final figure before discovery, because a number produced without understanding the scope is a guess presented as a commitment.

You do, in full, from the first commit. At project close we hand over the repository, infrastructure definitions, documentation and runbooks. There is no licence to renew and no dependency on us to keep the system running.

A focused web application usually runs eight to sixteen weeks. A multi-module ERP or marketplace runs four to eight months. Discovery produces a specific timeline for your scope before you commit to the build.

Yes. We work with clients across Asia, the Middle East, Europe and North America, with an overlap window agreed at the start of the engagement.

Yes. A large share of our work involves extending, integrating with or progressively replacing systems already in production. We inventory every external dependency during discovery so the difficult ones surface early.

Yes, and for most new products we recommend it. A first release that can take real money teaches you more than a year of planning.

Small changes are absorbed within the phase. Larger ones are quoted separately before work begins, so cost is agreed rather than discovered on the invoice.

Yes, before discovery begins. We can work under your NDA or provide ours.

Yes. Hardware ships across India with tracking, and shipping is free above the threshold shown at checkout. Delivery timelines appear on each product page.

Licence keys and downloads appear in your dashboard as soon as payment is confirmed. Downloads are served through an authorising endpoint rather than a public link, and every download is logged.

Physical products can be returned within the window stated in our refund policy, provided they are unused and in original packaging. Software licences and digital downloads are non-returnable once the key has been issued, which is standard for licensed software.

Every project includes a warranty period covering defects. After that most clients move to a support agreement covering monitoring, security patching, incident response and a monthly allocation of enhancement hours.

Yes. Handover includes documentation, runbooks and a knowledge-transfer period. For business applications we run role-based training sessions before go-live.

Ninety days on most projects, longer on larger engagements. During warranty, defects against the agreed scope are fixed at no charge.