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When orders can be cancelled, what is returnable and how refunds are processed.
Effective from 20 September 2026.
This policy is provided as a starting point and should be reviewed by your legal adviser before publication.
Orders may be cancelled without charge at any time before dispatch. Once dispatched, an order can be returned within 7 days of delivery provided the product is unused, in its original packaging with all accessories, and accompanied by the invoice.
Products damaged in transit or delivered faulty must be reported within 48 hours of delivery with photographs. We arrange collection and either replace the item or refund it in full, at your option.
Return shipping is at our cost where the product is faulty, damaged or incorrectly supplied, and at your cost where the return is for any other reason.
Licence keys and downloadable products are non-returnable once the key has been issued or the download has been accessed, because the product cannot be returned in any meaningful sense. This is standard practice for licensed software.
Where a licence has been purchased but not yet issued or downloaded, it can be cancelled for a full refund. Where a product does not function as described and we cannot resolve the fault, we will refund it.
Subscriptions can be cancelled at any time and will remain active until the end of the paid period. We do not refund part-used periods unless the service was unavailable for a material portion of it.
Cancellation of a services engagement is governed by the signed agreement. In general, work performed and costs committed up to the date of written notice are payable, and any advance in excess of that is refunded.
Discovery-phase engagements may be cancelled before commencement for a full refund of any advance.
Approved refunds are issued to the original payment method within 7 to 10 working days of approval. Bank transfer refunds may take longer depending on your bank. Cash on delivery orders are refunded by bank transfer to an account you nominate.
Where GST was charged, the refund includes the tax and a credit note is issued against the original invoice.
Raise a request from your dashboard or write to support@shreshthasofttech.in quoting the order number. We acknowledge requests within one working day.