Refunds are raised against the original payment and always go back to the method you paid with — we cannot redirect a refund to a different card or account. Every refund is reviewed by a person before it is sent, which normally happens within one working day. Once approved, the payment provider takes a further three to seven working days depending on your bank. Cash-on-delivery orders are refunded by bank transfer. We will ask you for account details through the support ticket, never by email or phone.